BEYOND THE DETAILS
Virtual assistance · Automation · Leadership

Hi, I’m Hizchil.
Always building.
Always growing.

In less than a year as a virtual assistant, I’ve created detailed travel itineraries and built a payment reminder workflow. I bring a career shaped by remote work, growing responsibility, and the drive to keep improving.

Explore my work ↗ Work with me
HOW I CAN HELP

Practical support.
Attention to every detail.

I support travel professionals and teams with organized information, clear communication and thoughtful workflows.

Travel & itinerary support

Organize trip details, prepare AXUS itineraries, update travel notes and support travel administration.

Workflow organization

Structure information in Google Sheets, document repeatable steps and develop reminder workflows with review checkpoints.

Customer & team support

Bring customer-service experience, subject matter expertise and a team-management background to day-to-day operations.

How I approach the work

01 / UNDERSTAND

Clarify your priorities, required details and preferred way of working.

02 / ORGANIZE & DELIVER

Bring the information together, complete the agreed work and check the details.

03 / REFINE

Use feedback to improve the work and make the next task smoother.

01 / FEATURED AUTOMATION

Less repetition.
More room for the work.

FEATURED PROJECT / TRAVEL OPERATIONS

The challenge: Payment follow-ups involve multiple due dates, invoice checks and repeated messages.

Payment follow-ups, thoughtfully organized

A Google Sheets payment reminder workflow I built for a travel advisor: booking details, personalized messages, invoice checks, and approval before sending.

The playbook schedules reminders 14, 7 and 3 days before payment is due, on the due date, and 1, 3, 7 and 14 days after. Marking payment received stops follow-ups. It also describes separate Calendar invitations and private test rows.

01 / PREPARE

Start with the details

Enter the booking, amount, currency, due date and current invoice. Add a personal greeting and holiday message.

02 / REVIEW

Keep a human check

Confirm the email recipients and invoice, then approve the reminder. The workflow includes a separate Calendar invitation.

03 / FOLLOW UP

Follow the payment cycle

Scheduled reminders run before, on and after the due date. Marking payment received stops further follow-ups.

INTERACTIVE WORKFLOW EXAMPLE

Explore the reminder schedule

A demonstration using fictional data. No messages are sent.

Reminders are scheduled 14, 7 and 3 days before the due date.

02 / MY EXPERIENCE

A career built on growth.

My journey began with working from home during the pandemic. I progressed from Agent to Subject Matter Expert and then Team Manager. Today, I’m building on that experience as a virtual assistant.

THE FOUNDATION

Remote work

Work-from-home experience during the pandemic, before progressing into customer support and team leadership.

CAREER PROGRESSION

Agent → SME →
Team Manager

A progression through frontline work, subject matter expertise and team management.

THE NEXT CHAPTER

Virtual assistance

Less than a year in, with travel itinerary projects and a payment reminder automation already built. I’m continuing to hone my skills through practical experience.

03 / MY TOOLKIT

The tools behind my work.

My toolkit spans travel operations, AI assistance, customer support and everyday collaboration.

AI ASSISTANTS

ChatGPT & Claude

AI tools in my workflow, alongside human review and judgment.

ChatGPT · Claude

TRAVEL SYSTEMS

Booking & distribution

Tools and channels used in travel booking workflows.

Amadeus · NDC · Travelfusion · Farelogix · Domestic & international airline websites

TRAVEL OPERATIONS

Itineraries & administration

AXUS for detailed travel itineraries, with Tramada as part of my travel operations toolkit.

AXUS · Tramada

GOOGLE WORKSPACE

Productivity & organization

Connected tools for email, files, spreadsheets, documents, presentations and scheduling.

Gmail · Google Drive · Sheets · Docs · Slides · Calendar

CUSTOMER SUPPORT

Service & customer records

Tools for organizing customer conversations and relationship information.

Zendesk · CRM systems

TEAMWORK

Communication & collaboration

Tools for team communication, shared information and organized work.

Slack · Notion · Zoom · Google Chat

04 / SELECTED ITINERARIES

The itinerary collection

A curated collection of 29 AXUS itineraries with destination imagery and travel notes. One selected version per trip, with passenger details removed.

WORK WITH ME

Let’s talk about your next project.

Looking for support with travel itineraries, organized workflows or daily operations? Tell me what you need help with.

Email me ↗

chan.hizchil@gmail.com